About our work

Our primary aim is to educate and assist consumers in understanding the energy industry, addressing and resolving complex issues related to their energy accounts. 

This includes, but is not limited to, challenges in smart metering, industry concerns, metering complications, billing disputes, affordability crises, and how energy suppliers can support vulnerable customers. 

Special emphasis is placed on supporting customers in vulnerable positions, such as those facing financial difficulties, physical vulnerabilities, and those on prepayment. 

Our resources and assistance are designed to be inclusive, catering to the diverse needs of these groups.

We will achieve our aims through the provision of a user-friendly website and active social media channels, offering clear, accurate, and practical information. This will serve as a platform for education, issue resolution, and community engagement.

By fostering a community of informed consumers and volunteers, we aim to create a collaborative environment where issues can be openly discussed, and solutions can be collectively pursued. We will seek out community focused events to attend and share our resources.

Subject to funding and volunteer support, the Simple Energy Project aims to extend its services to include direct support for consumers facing significant energy-related challenges. This expansion will enable a more personalised approach to assisting those in need.